| FY24 | FY23 | FY22 | FY21 | FY20 | |
|---|---|---|---|---|---|
| Net Promoter Score (NPS) | +37 | +41 | +39 | +31 | +36 |
| Energy sold (Electricity) GWh | 5k | 5.1k | 4.9k | 5.1k | 5.6k |
| Energy sold (Gas) GWh | 661 | 713 | 780 | 780 | 838 |
| Electricity & gas customers | 59k | 57k | 57k | 52k | 52k |
| Broadband customers | 101k | 85k | 70k | 50k | 24k |
| Mobile customers | 7.6k | N/A | N/A | N/A | N/A |
| FY24 | FY23 | FY22 | FY21 | FY20 | |
|---|---|---|---|---|---|
| Electricity | ✔ | ✔ | ✔ | ✔ | ✔ |
| Gas | ✔ | ✔ | ✔ | ✔ | ✔ |
| Broadband | ✔ | ✔ | ✔ | ✔ | ✔ |
| Mobile | ✔ |
| FY24 | FY23 | FY22 | FY21 | FY20 | |
|---|---|---|---|---|---|
| New customers signed up following a credit-check, incl failed checks | 96% | 96% | 98% | N/A | N/A |
| Customers reconnected within 24 hours following a credit disconnection | 59% | 58% | 49% | 53% | 45% |
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People
We are one of New Zealand’s largest energy generators and retailers. We have more than 607,000 customer connections with electricity, gas, broadband and mobile plans.
We're committed to preserving natural resources for future generations of Kiwis, maintaining balance every day.
For independent complaint or pricing advice, click here. UDL & Powerswitch can help.
To read our Residential Consumer Care policy on how we'll keep you safe and connected, click here.
