ESG Report | Systems and Processes

Work-related injuries*

FY24	Number (Employees)	Rate** (Employees)	Number (Non-employees)	Rate** (Non-employees)
Fatalities	0	0	0	0
High-consequence work-related	0	0	0	0
Recordable work-related injuries	0	0	4	2.2
Number of hours worked	2,410,106	N/A	1,819,985	N/A

_{The main types of work-related injuries: Strains, sprains, laceration, crush and puncture wound}

_{Work-related hazards that pose a risk of high-consequence injury: Energy sources, hazardous substances, working at height, working in confined spaces, lifting heavy loads, working with mobile plant, working around water, excavations, fitness for work, staying safe while driving, scope of work change.}

FY23	Number (Employees)	Rate** (Employees)	Number (Non-employees)	Rate** (Non-employees)
Fatalities	0	0	0	0
High-consequence work-related	0	0	1	0.6
Recordable work-related injuries	2	0.89	19	11.33
Number of hours worked	2,243,146	N/A	1,677,314	N/A

_{The main types of work-related injuries: Strains, sprains and lacerations}

_{Work-related hazards that pose a risk of high-consequence injury: Energy sources, harzardous substances, working at height, working in confined spaces, lifting heavy loads, working with mobile plant, working around water, excavations, fitness for work, staying safe while driving, scope of work change.}

FY22	Number (Employees)	Rate** (Employees)	Number (Non-employees)	Rate** (Non-employees)
Fatalities	0	0	0	0
High-consequence work-related	0	0	0	0
Recordable work-related injuries	0	0	5	5.49
Number of hours worked	2,028,778	N/A	911,130	N/A

_{The main types of work-related injuries: Open wound not involving traumatic amputation (i.e. cut finger)}

FY21	Number (Employees)	Rate** (Employees)	Number (Non-employees)	Rate** (Non-employees)
Fatalities	0	0	0	0
High-consequence work-related	0	0	0	0
Recordable work-related injuries	1	1	4	9
Number of hours worked	1,914,213	N/A	465,707	N/A

_{The main types of work-related injuries: Foreign body in eye, Strains and sprains.}

_{* Monitored contractors excluded from above}

_{** Rate is calculated on worked hours normalised to 1,000,000 hours.}

Work-related ill-health*

FY24	Number (Employees)	Number (Non-employees)
Fatalities	0	0
Recordable work-related ill health	0	0

FY23	Number (Employees)	Number (Non-employees)
Fatalities	0	0
Recordable work-related ill health	0	0

_{Work-related hazards that pose a risk of ill health: Energy sources, harzardous substances, working at height, working in confined spaces, lifting heavy loads, working with mobile plant, working around water, excavations, fitness for work, staying safe while driving, scope of work change.}

_{* Monitored contractors excluded from above}

_{Hazards were identified through observation cards, hazard ID, risk assessment, manager walk arounds, toolbox talks etc and captured in our H&S management system. Regular reviews by internal and external stakeholders including WorkSafe NZ, and our ongoing sharing seminars allow us to minimise the above listed risks, and other risks, through engagement and knowledge sharing. Other activities we've undertaken recently include:
- Revalidating safety cases at sites
- Upgrading electrical protection systems
- Introduction of the GetHomeSafe App
- Requiring all people at risk of exposure to harmful gases such as H2S to wear gas detectors}

_{Data is compiled through our H&S reporting system, including injuries and ill health. A report is generated with includes classifications and injury summary. The categorisation of these help us to determine if it is a work-related injury or illness, and the agency of the injury.}

Other safety data

	FY24	FY23	FY22	FY21	FY20	FY19	FY18
Controlled TRIFR	0.9	5.4	1.7	2.1	2.1	1.3	3.3
Monitored TRIFR	14.3	14.9	10.9	21.5	5.4	18.8	6.6
Process safety (Tier 1)	0	0	0	0	0	0	0
Process safety (Tier 2)	4	0	0	3	2	2	0
Process safety (Tier 3)	40	28	40	49	24	58	56

_{Tier 1 - a significant loss of containment of hazardous material or energy
Tier 2 - a lesser loss of primary containment or a significant degradation of barriers
Tier 3 - learning event where issues have been identified in our process safety barriers or controls}

Reportable privacy incidents

	FY24	FY23	FY22	FY21
Number of complaints received from outside parties & substantiated	34	30	0	1
Number of complaints received from regulatory bodies	0	0	0	0
Total number of identified leaks, thefts, or losses of customer data	57	59	76	28

_{We started recording the number of privacy breaches from 1 December 2020. Most of the privacy breaches were considered minor in nature (for example, affected one or two customers causing little or no harm). In FY23, we introduced better recording for the source of complaints (i.e from customers (outside parties) vs staff).}