Select your modem for instructions on how to get set up:  

• TP-Link HX510 Mesh Wi-Fi set-up guide    
• TP-Link Deco X58-4G set-up guide
• TP-Link Deco X55 modem user guide and quick set-up guide
• Netcom modems user guide
• Huawei modem user guide

We’ll email you to let you know when your connection is all set up and good to go. We find most modems will work except for those imported from overseas without readily available modem manuals, or if they’re too old.  

You may need to reprogramme a few things to meet technical requirements.  

Have a look in your modem manual or Google the modem make and model to find it online.  

Otherwise check our settings for common modem types. 

We’ll email you to let you know when your connection is good to go. Your modem might be delivered before your connection is set up. It’s a good idea to wait until you receive your connection email before plugging in your new modem. 

How to set up your TP-Link HX510 Mesh modem

How do I download and set up the app for the TP-Link HX510

How to set up your TP-Link X55s modem

How to change your Wireless TP-Link X58 modem Wi-Fi details

To use the parental controls with your TP Link modem, you’ll need to download the modem’s app.  
The Aginet app and Deco app have parental settings that lets you:  

• limit the websites users can visit 
• block devices 

You can also use the app to control the bandwidth on certain devices to manage family use 
Find out how to download the Aginet app  for the TP Link HX510 
Find out how to download the Deco app for the TP Link X55s 

You can order an additional TP-Link Wi-Fi unit by filling in our request form Any extra units you order will be added to your next bill. We don’t offer a rental option for extra units.

You can use these extra units to set up a mesh system in your home. You’ll need either TP Link HX510 or TP Link X55 modem to set up a mesh system.

A mesh system is designed to give you uninterrupted Wi-Fi throughout your home.  

With a mesh system, you can connect multiple units throughout your house to get the best coverage.  For example, if you have multiple floors you can have a unit on each floor to give best Wi-Fi coverage.  

A traditional router sends Wi-Fi signal out from a single location. A mesh system sends out Wi-Fi from multiple locations.  

Both our TP-Link HX510 and TP-Link H55s modems work on a mesh system. If you have a mesh modem you cannot have a VOIP phone service with us.